For PG&E Sizzle partnered with their Usability Testing team, (eVOC) to develop prototypes to test key features: bill paying, outages, plans and "Help Me Move" services. Also, other key user functions were designed, such as the "hamburger" menu and navigation icons for A/B testing. I created functional prototypes for tablets and phones.
PG&E
Design Consultancy
Desktop and Mobile Prototypes
Usability Testing
"As a customer experience consulting firm, we work closely with clients to help define, test, and improve their digital marketing strategies. To meet this need, John and his team have been an invaluable partner for us.
He has helped our clients develop high-fidelity prototypes for their mobile and tablet platforms in order to undergo rigorous usability testing to ensure success prior to the full development process.
John's team pays close attention to the project requirements, clearly understands user centered design, and is able to make iterative design changes under rapidly paced timelines.
"
LIZ WEBB, eVOC: Co-Founder, CEO
To test key features: Navigation Systems, Personalization features, Ways to Save, My Usage, Bill Paying, Outages, Plans and Help Me Move services.
Functional prototypes for iPad2 and iPhone5.
High-fidelity prototypes were created for mobile and tablet platforms to undergo rigorous usability testing to ensure success prior to the full development process.
The PG&E prototypes were also designed for tablets. The desktop versions functioned "responsively" for tablet devices.
We create sketches and mockups then evolve them into interactive prototypes, to help teams and customers give instant feedback.